To manage efficiently the IT Entities On-Premise & Cloud of the IT environment, having the Active Directory user as the primary IT Entity and based on the following pillars:
- Having a clear set of processes and procedures to manage manually the strictly required information of the IT Entity
- Implementing the mechanisms to control and update automatically the pending information of the IT Entity, and to detect the errors coming from the incorrect execution of the processes and procedures
Owning a repository of valid and active users in the AD with a clear manager identified.
- Define the typology of AD users and the information to be maintained
- Categorize, locate and update the AD users
- To automate the update of the users based on HR information, the location of accounts and the information inherited from their responsible
- Detect automatically the errors produced in the creation/maintenance and escalation to the IT responsible
- Detect future Onboardings/Offboardings, launch the respective processes and disable automatically Offboarded employees
- Detect the inactivity of users, their automatic disabling and launch the Offboarding process
Updated inventory of computers and servers in the AD and completely synchronized with the CMDB
- Nomenclature of names
- Responsible of the computer (only active employees) and status
- Logical and physical location
- HW and SW inventory
- Automatic detection of errors/inconsistences and escalation to the IT responsible
Validate the repository of printers and their associated queues created in your print servers in order to be mapped automatically in the computers based on specific business requirements
- Validation of queues nomenclature
- Physical location, associated print server and type of printer
- Automatic detection of errors/inconsistences and escalation to the IT responsible
Inform the AD user with the fix and mobile numbers to keep updated the contact information and be able to report consumptions cost of the user and the department
- Nomenclature of numbers: +<International Code> <Number>
- Quadrate inventory with Telco Providers
- Export information of users/number to companies specialized in Reporting of Fix/Mobile Expenses
Assure the correct management of the O365 licenses and take profit of the collaborative capabilities of the platform
- Validate the correct assignation of O365 licenses based on the typology of the AD users and/or belonging to specific secutity groups
- Detect users created directly in the cloud
- Provide to the users new ways of collaboration through the O365 applications (Skype, Delve, Teams and more)
Allow access to ERP applications On-Premise & Cloud through Single Sign-On and pay just for licenses really needed
- Avoid to have multiple isolated databases of users and simplify the Onboarding/Offboarding process
- Guarantee the correct execution of the Offboarding process (internal and/or external) without having to synchronize users
- Reduce the operational costs, licenses and cost of applications pay per use
- Improve te satisfaction of the user by having just one user/password to access multiple applications