The main challenges and needs facing the IT area and intrinsically related with the management of the IT Entities are the following
Assure the correct Access to the IT resources exclusively to the authorized users (file servers, applications, shared mailboxes, etc.)
To outsource the IT operation to external suppliers without losing the control and by ensuring the transition to future suppliers without impacting the quality of the service
Reduce the operational costs of IT through a comprehensive control of the inventory of IT entities, the correct management of the life cycle and having a clear knowledge of their unitary costs
Increase user collaboration through the propagation of the company's organizational structure to the IT entities and taking full advantage of the O365 environment
Be able to provide the highest level of detail of IT Cost allocation by business agrupations (company, work center, user, department, cost center, etc.)
Assure the implementation of the best practices of access and security to the ERP systems requested by financial audit providers
Implement a CMDB fully consolidated and synchronized with the core systems that manage the IT entities
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