The main challenges and needs facing the IT area and intrinsically related with the management of the IT Entities are the following

Security

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Assure the correct Access to the IT resources exclusively to the authorized users (file servers, applications, shared mailboxes, etc.)



Outsourcing of IT Operation

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To outsource the IT operation to external suppliers without losing the control and by  ensuring the transition to future suppliers without impacting the quality of the service



Operational Costs

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Reduce the operational costs of IT through a comprehensive control of the inventory of IT entities, the correct management of the life cycle and having a clear knowledge of their unitary costs



Collaboration / O365

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Increase user collaboration through the propagation of the company's organizational structure to the IT entities and taking full advantage of the O365 environment



Internal Controlling

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Be able to provide the highest level of detail of IT Cost allocation by business agrupations (company, work center, user, department, cost center, etc.)



External Finance Audits

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Assure the implementation of the best practices of access and security to the ERP systems requested by financial audit providers



Consolidated CMDB

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Implement a CMDB fully consolidated and synchronized with the core systems that manage the IT entities